1. Introduction
ProfitRiseApp ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and financial services.
This policy applies to all users of our services, including visitors to our website, registered users, and clients who use our financial services. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect various types of information to provide and improve our services:
2.1 Personal Information
When you register for our services or contact us, we may collect:
- Full name and contact details (email, phone number, address)
- Date of birth and national identification information
- Financial information (income, assets, investment goals)
- Employment and business information
- Bank account and payment information
- Government-issued identification documents
2.2 Technical Information
We automatically collect certain technical information when you use our services:
- IP address and device information
- Browser type and version
- Operating system and device identifiers
- Usage data and analytics
- Cookies and similar tracking technologies
2.3 Financial Information
As a financial services provider, we may collect:
- Investment preferences and risk tolerance
- Transaction history and portfolio data
- Financial goals and objectives
- Tax information and compliance data
- Credit and background check information
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
- To provide and maintain our financial services
- To process transactions and manage your investments
- To communicate with you about your account and services
- To provide customer support and respond to inquiries
- To send important updates and notifications
3.2 Legal and Regulatory Compliance
- To comply with Kenyan financial regulations
- To meet anti-money laundering (AML) requirements
- To conduct know-your-customer (KYC) procedures
- To fulfill tax reporting obligations
- To respond to legal requests and court orders
3.3 Business Operations
- To improve our services and develop new features
- To conduct research and analysis
- To prevent fraud and ensure security
- To manage our business operations
- To provide personalized financial advice
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing and banking services
- Technology infrastructure and hosting
- Customer support and communication
- Legal and compliance services
- Analytics and marketing services
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with government regulations
- Respond to legal process or court orders
- Protect our rights and property
- Prevent fraud or security threats
- Cooperate with law enforcement
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement comprehensive security measures to protect your information:
5.1 Technical Safeguards
- Encryption of data in transit and at rest
- Secure socket layer (SSL) technology
- Multi-factor authentication
- Regular security audits and assessments
- Firewall and intrusion detection systems
5.2 Administrative Safeguards
- Employee training on data protection
- Access controls and authorization procedures
- Regular security policy reviews
- Incident response procedures
- Background checks for employees
5.3 Physical Safeguards
- Secure data centers with 24/7 monitoring
- Controlled access to facilities
- Environmental controls and backup systems
- Document destruction procedures
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records
Financial records are typically retained for 7 years as required by Kenyan law. We will securely delete or anonymize your information when it is no longer needed.
7. Your Rights and Choices
You have certain rights regarding your personal information:
7.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Request restriction of processing
7.2 Communication Preferences
- Opt out of marketing communications
- Choose your preferred communication method
- Update your contact information
- Manage notification settings
7.3 Data Portability
You may request a copy of your personal information in a structured, machine-readable format.
8. International Data Transfers
Your information may be transferred to and processed in countries other than Kenya. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Displaying a notice on our website or mobile app
12. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Data Protection Officer: [email protected]
- General Inquiries: [email protected]
- Phone: +254 20 123 4567
- Address: 15th Floor, Westlands Business Park, Chiromo Road, Westlands, Nairobi, Kenya
13. Complaints
If you have concerns about our handling of your personal information, you may:
- Contact our Data Protection Officer
- File a complaint with the Office of the Data Protection Commissioner of Kenya
- Seek legal remedies as provided by law
14. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: To provide our financial services
- Legal Obligation: To comply with financial regulations
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications and optional features
Last Updated: January 15, 2024